For us, this digital transformation has re-engineered our business. It moved us from a services consultant to an agile services provider. We now deliver new environments and software improvements 5 to 6x faster at a global scale. And Disaster Recovery as an issue has disappeared. Now we deliver a better user experience for clients, anywhere, on any device. and most significantly, we have added monthly recurring revenue to our revenue portfolio. To minimize downtime risk, Third Octet manages our access points, hosting, security, and backups so we can focus on providing business applications to our customers.
Third Octet’s Collaborative Services is a good fit for our business. Their services provide protection, security and support whenever required, for a flat monthly fee. Our staff is pleased with the support. The level of support we receive is based on our needs, when we need it, and more importantly, they anticipate any issues or changes and address them beforehand so we function without any business interruptions. By being pro-active, the efficiency recommendations that have been implemented have impacted our bottom-line.
I can’t state enough the value of the relationship between Third Octet and Vale. We’ve been working with the people on the Third Octet team for the last 6 years on multiple initiatives – Cisco UCS, VMware, Citrix, and Managed Services. It’s for many reasons why we have a successful relationship and is why we trust Third Octet as one of our leading value added reseller partners.
For as long as I have known and worked with Third Octet, they have consistently demonstrated an ability to adapt to the needs of their customers rapidly and considerately. They can do this because they maintain required qualifications and competency with technologies that are in demand. Combined with a very pleasant professional demeanor, the team is a significant project asset and an exceptional technical resource.
It was a very collaborative approach. We knew we could rely on Third Octet for guidance and to execute seamlessly on the strategy. We rebuilt the entire facility from the ground up, in parallel to the existing environment, encompassing directory services, messaging, business applications, WAN infrastructure, file and print services, and more. Third Octet defined the delivery strategy and helped us with hardware scoping, obtaining buy-in from other executives, as well as managing the implementation.
Third Octet’s IT Managed Services provide excellent value and expertise. Many not-for-profit organizations do not have the financial resources to keep a qualified IT person on staff. Third Octet provides access to a very knowledgeable team at a fraction of the cost. Joe and the team have been very responsive, accommodating, and are always happy to help.
For 360°kids, there are no more concerns around hardware and software service, backups, maintenance or upgrades. From a financial perspective, the fixed monthly fee allows me to budget more accurately.
When TIFF. needed assistance reviewing and optimizing our Citrix NetScaler environment during the Film Festival, the Third Octet team responded quickly and professionally. They first ensured that they fully understood our environment and goals before making recommendations that resulted in enhanced experience for visitors to the TIFF website.
We hired Third Octet for some advanced infrastructure projects and they delivered the solutions flawlessly.
The Third Octet team are very knowledgeable Citrix professionals, very responsive, and will work with you at all hours to get your project/issue resolved. After the project is complete they continue to give you value added support/tips that will benefit your implementation. I would definitely hire Third Octet in the future should the need arise.