Work. Life. Balance.

Job Title:  Solutions Engineer

Department:  Technical
Reports to:  Director, Professional Services


As a Solutions Engineer for Third Octet Inc., you provide technical expertise in implementation and support of our technology portfolio, specifically Citrix, Microsoft, VMware, Cisco and Cloud Solutions for mid-market and enterprise clients. Your focus will be client engagements (project focus) in both pre- and post-sales capacities, working alongside Solutions Architects, the CTO, and dependent services teams.

Essential Duties and Responsibilities:

  • Working with clients in a pre-sales capacity assisting Third Octet sales individuals in tailoring the proper solution, as well as assisting sales individuals with quoting the necessary hardware, software, and professional services;
  • Assisting and/or Developing Statements of Work and Proposals for client engagements;
  • Assisting clients with Proof of Concept (POC) implementations;
  • Working with clients and Third Octet engineers and architects in project engagements for implementation, roll-out, post-support, and escalation capacity;
  • Creating documentation, project plans, and infrastructure diagrams relating to client-engagements;
  • Assisting with internal initiatives relating to infrastructure operations, including production and shared service infrastructures;
  • Maintaining certification and lifelong learning exercises relevant to solution portfolio, specifically with Citrix, VMware, Microsoft, Cisco and hardware platforms;
  • Assisting with internal marketing initiatives, such as product demonstrations during corporate seminars and client activities;
  • Providing technical escalation in a tier 2 and tier 3 capacity for internal teams and clients;
  • Participating in internal exploration and discovery sessions with Third Octet’s professional services team.

Knowledge, Skills, and/or Abilities Required:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Understanding of Microsoft, VMware, Cisco, Citrix, and related technologies; entry- to mid-level certification preferred (e.g. MCP, MCT, CCA, CCAA, CCEA, VCP, CCNA);
  • Understanding of key technologies, specifically virtualization, platforms, end user computing, networking, and cloud computing;
  • Ability to work under pressure and within a fast paced team environment;
  • Ability to maintain product certifications, and stay up to date on technology portfolio;
  • Ability to communicate effectively and efficiently with internal teams and external clients both on paper and off;
  • Ability to manage time effectively and efficiently, including punctual responsiveness;
  • Ability to understand the key difference between proactive and reactive work habits;
  • Working beyond established or ordinary work periods to perfect service delivery;
  • Attending to the most detailed aspects of projects to be sure they are completed correctly;
  • Focusing on the importance of process rather than just the overall goal;
  • Ability to analyze information and evaluate results;
  • Setting challenging personal goals and working independently with minimal supervision;
  • Able to adapt to change, adjusting skill sets when required.
  • Demonstrated level of success in the development of client relationships
  • Proficient with general office applications
  • Enjoy working with customers and external audiences
  • High energy and drive with ability to multi-task and adapt to changes quickly
  • Strong organizational, presentation, and customer service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast moving environment