Delivery Services Engineer

As a Delivery Services Engineer for Third Octet, you provide technical expertise in implementing and supporting our technology portfolio for small, and mid-market clients. Your focus will be client engagements (project focus), working alongside Architects, VP of Services, Services and Project Management, and Managed Services teams.

  • Location: Mississauga
  • Department: Services
  • Reports To: VP, Services

What You’ll Do

  • Assisting clients with Proof of Concept (POC) implementations and Production engagements in implementation, roll-out, post-support, and escalation capacity;
  • Creating and/or contributing to documentation (such as presentations, design deliverables, as-built or infrastructure diagrams) relating to client engagements;
  • Assisting with internal initiatives relating to infrastructure operations, including production and shared service infrastructures;
  • Maintaining certification and lifelong learning exercises relevant to solution portfolio;
  • Assisting with internal marketing initiatives, such as product demonstrations during corporate seminars, webinars, campaigns and client activities;
  • Providing technical escalation in a tier 3 capacity for internal teams and clients;
  • Participating in internal exploration and discovery sessions with Third Octet’s professional services team.


  • Understanding of Third Octet core solutions and related technologies, specifically virtualization, platforms, end-user computing, networking, and cloud computing;
  • Ability to maintain product certifications and stay up to date on technology portfolio;
  • Working beyond established or ordinary work periods to perfect service delivery;
  • Attending to the most detailed aspects of projects to be sure they are completed correctly;
  • Focusing on the importance of process rather than just the overall goal;
  • Ability to analyze information and evaluate results;
  • Setting challenging personal goals and working independently with minimal supervision;
  • Demonstrated level of success in the development of client relationships;
  • Ability to identify and develop reports demonstrating financial state of professional services, including revenues and overall profitability;
  • Exceptional written and verbal skills;
  • Ability to manage time effectively and efficiently, including punctual responsiveness;
  • Ability to understand the key difference between proactive and reactive work habits;
  • Ability to multi-task and adapt to changes quickly while embracing ambiguity;
  • Self-motivated, with an entrepreneurial desire and the ability to work in a fast-moving team environment – all about the hustle and grit.


  • Competitive salary
  • Personally tailored benefits (health, vision, dental, paramedical) 
  • Flexibility in how, when, and where you work, with a vacation policy that is well-above standards 
  • Focus windows to permit deep and uninterrupted work 
  • Broad exposure to technology solutions through client engagements and lab environments 
  • Funded lifelong learning through an immersive education platform, vendor training, and soft skills development 
  • Career development paths and planning 
  • Open voice to shape the direction of the company with leadership who serves your best interest 
  • Work. Life. Balance. 

Apply Now

We’re excited to see your interest in joining our team! To apply for a position, please follow these steps:

  • Prepare your resume and cover letter outlining your qualifications and interest in the role. Make sure your documents are in PDF or Microsoft Word format to maintain proper formatting.
  • Please email your resume and cover letter to Include the position title in the subject line to ensure it is directed to the appropriate hiring team.

Please Note: Due to the high volume of applications we receive, we can only contact candidates being considered for a position. We appreciate your understanding and interest in working with us. If you are selected for further consideration, one of our recruiters will be in touch.

Thank you for considering a career at our company. We look forward to reviewing your application!

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