Are you in need of fast, effective IT help desk assistance? Whether you need basic or urgent service, Third Octet has you covered with our dedicated service desk. All you need to do is send us an email or call and we’ll get started on a resolution that actually works. Downtime is our time to shine, and the same applies to bug-fixing and patches. That’s because our team operates under the philosophy that we only sell what we can actively support.

Secure Ticket and Support Documentation Access

There are standard IT support services and then there are those that respect your security. We’re happy to be in the latter category, concealing sensitive discussions and data behind an encrypted firewall. That way, only those with permission to manage the problem at hand have access to the necessary details. Securely log in with the credentials provided to see the current status of your ticket – it’s that easy! The same applies to accessing documentation relevant to your needs.

Monitoring Services and Remote Support

Want to really keep a close eye on what we change? We’re happy to provide a transparent, secure end-to-end viewpoint of our help desk efforts. At the same time, we can also actively monitor your account and connected services with us to ensure that everything is running just as it should be, protecting you from data theft and unwanted bypassing of permissions. Our IT help desk is also optimized for remote support. No matter where you’re set up – even across multiple time zones – we’re able to help you keep your IT infrastructure running smoothly, securely, and effectively.

A Team You Can Always Rely On

You won’t encounter any guesswork when it comes to our support services. Our frontline experts have a deep well of knowledge in everything from Citrix and Microsoft technologies to virtualization, cloud integration and more. Simply get in touch with us today to find out for yourself. In addition, we’re Citrix Platinum and Microsoft Gold Cloud Platform partners, so you’ll benefit from the premium support that one would expect from an MSP with these credentials. We also make it a point to maintain full compliance with Service Level Agreements and Operating Level Agreements, established with you to ensure the best possible assistance is always provided.

Why Join Our IT Help Desk Team?

Enact Meaningful Change for Real Businesses

Helping clients not only succeed but operate securely and efficiently is critical to us at Third Octet. As a member of our IT Help Desk team, you have the chance to bolster our effectiveness and satisfy the technical needs of those who rely on us. It’s meaningful work with a chance to grow, learn and thrive in the field of IT support. By helping local businesses improve their operations, they can better assist their customers – by extension, you’re helping those in the communities they serve!

Everyone Has a Voice

We built our business around our employees, giving everyone a platform for their own voice. Ideas, insights and input are all welcomed, and we genuinely listen. Your suggestions are never agreed to then ignored – we follow up and work with you on enacting the refinements to our operation if they can help us better serve our clients. This is the foundation on which an efficient, close-knit team is built, and we’re excited to let you get involved with the decisions we make at Third Octet.

The Sky is the Limit

Unleash your potential, develop critical skills to help yourself and our team, and experience a career path ripe with growth possibilities. We enable you to flourish and achieve great things, helping our team and clients do so by extension. In addition to limitless learning potential and an approach to education that allows you to absorb and retain new skills and ideas, we actively foster a strategy-driven culture – one that is meaningful, realistic, and driven by the input of our employees.

A Personalized, Organic Approach to Growth

Surveys, sheets and team-building exercises are great, but we at Third Octet recognize the importance of individuality. With our 57eNPS scoring solution, we actively work with you to highlight your core strengths, provide personal growth tips without putting you in a box, and seek to inspire a happy, healthy career aligned with your capabilities and interests. Each of us is unique, and in that, we are stronger as a team by bringing out those strengths. In short, your success is our success, and our listen-first, personalized approach to employment drives us forward together. It’s no secret that many Third Octet employees have several years’ seniority with the company, and we’re grateful for each and every one of them. Our IT Help Desk employees are held in equally high regard because we hold them – and ourselves – to the highest possible standard.

Ready for a helping, knowledgeable hand? We’re here for you.
Get in touch with us at Third Octet today.