If there’s one golden rule in any business relying on web-based tech, it’s this: never sit still and wait for trouble to find you. Keeping your security, procurement and other software regularly updated is therefore critical. Even as soon as the latest revision enters a beta, cybercriminals are already tearing it apart in search of a way to get through. To remain a viable and future-facing business is to understand the importance of proper patch management and embrace it.

Let Third Octet help you get there. In addition to active and manual monitoring, our cloud-based solutions are designed to minimize the need for dedicated hardware and maximize the efficiency of your security framework.

The Process at a Glance

Proactive patch management doesn’t just involve clicking an “install” button and getting every device updated at once; it’s a series of critical steps that must be handled with care. Our approach at Third Octet puts security, stability and efficiency first as follows:

  • Patches are carefully sourced from trusted vendor sites only, such as Microsoft and Citrix. The update undergoes a rigorous screening process to ensure it’s official and safe to install.
  • All connected systems (onsite, remote, virtual) are automatically scanned to determine who needs the latest update.
  • Any related bug or security fixes that the patch requires are screened in the same way and downloaded.
  • After testing to ensure a successful installation that won’t interfere with system stability or performance, the patch is rolled out to the connected systems identified as outdated. Deployment settings can be personalized to suit your specific needs.

“Manual” is Not Enough

Our patch management system is both automated and closely monitored by our cybersecurity experts, ensuring that updates go through a filtering process to scan for any vulnerabilities. They are then distributed to all connected systems. This doesn’t just apply to in-office computers; any linked device with access must be patched at the same time to minimize the risks associated with outdated software. This applies to virtual desktops as well. The result is a seamless, non-intrusive patching process that frees up your own IT professionals, helps you allocate labour and resources more efficiently, subsequently driving down costs and protecting every connected end user. Going from system to system individually for manual patching has never sounded more antiquated – or riskier, for that matter.

frequently asked questions (FAQ)

Patch Management FAQS

  • What is your screening process for patches?

    If we’re not satisfied with the resilience, stability and performance of a patch, we don’t send it out. We source only from trusted, thoroughly vetted providers including Microsoft and Citrix. Before even thinking of updating any element of your infrastructure, we test and retest to ensure there are no complications. In addition, we employ a stringent security scan process to ensure continued, full protection of your data and digital privacy. Only with peace of mind and confidence do we initiate the patch in question, and we welcome feedback from clients to ensure we’re taking their infrastructure in the right direction.

  • Can you fast-track a patch for users who need it more urgently?

    Yes, we can! In fact, as part of our patch management process, we automatically screen all connected systems of your infrastructure. Therefore, we use real-time data to automate the prioritization of the rollout, getting critical patches to those who need them sooner rather than later. This is ideal for maintaining various forms of compliance, and we’re always able to accommodate any special requests management may have.

  • What about bugs? Can you fix them quickly?

    Patching patches is a way of DevOps life – it’s similar to a puzzle that fights back, as one line of code can affect another. Since no patch is ever perfect and there’s always room for improvement, our technicians respond quickly and diligently to any issues that crop up post-rollout. From reverting to previous versions to isolating errors and making aggressive code fixes, we’ll respond with efficiency and care. We work closely with patch provisioners to ensure all provided bugfixes are implemented as soon as they clear our screening process.

  • How does Third Octet patch management help me save on operating costs?

    Internal IT resources – labour, equipment, and time itself – are precious to companies no matter their size. By assigning our team to handle patch sourcing, screening, rollouts and bugfixes, your own specialists are more capable than ever. They’ll have the freedom to spearhead new initiatives, better assist team members, and work more efficiently, improving the timeliness of their scheduled repairs. In addition, with no need to invest in dedicated hardware or software since we provide our own resources and manpower, the overall cost of keeping your infrastructure up-to-date and secure will decline. We can also implement updates to make your connected employees more efficient, optimizing network stability, uptime and more.

  • Want to learn more about our patch management services at Third Octet? Feel free to contact us today.

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