In the heart of every visionary lies a spark for the extraordinary.
We see beyond the wires and codes; we see the dreams that drive you. Our philosophy is simple yet revolutionary: your business’s journey is our blueprint. This is where flexibility isn’t just offered—it’s celebrated. We’re not just about providing IT solutions; we’re about crafting a pathway for your vision to unfold, ensuring that every technological step is aligned with your ambitions.
Our Approach
Our approach is a carefully crafted journey that aligns seamlessly with your unique needs. We embark on a discovery process, assessing your current technology landscape and preparing a clear, actionable roadmap for success. We don’t stop at implementation; we’re committed to managing and evolving your IT infrastructure to support continuous innovation. It’s a full-circle partnership – from understanding your vision to driving technological progress that empowers your growth.
1. Discover
Alignment across people, process, and technology
2. Assess
Half-day assessment of current state of technology
3. Propose
Outline how we will work together, identify value, and provide costs
4. Onboard
Build and enable the technology, platforms and procedures.
5. Innovate
Monitor and manage environment, support employees, and drive innovation
Our Core Values
Our partnerships are more than agreements; they’re a meeting of minds and values. We champion a proactive stance, taking the initiative to deliver beyond your expectations. Our focus on you ensures we’re always empathetic and solution-oriented. Innovation is our playing field, where thinking outside the box is the norm, not the exception.
We’re builders at heart, crafting today with tomorrow’s growth in mind, never shying away from admitting our missteps, and always prioritizing integrity. Our team is grounded in humility, fostering a collective ‘we’ over ‘I’, and maintaining a learning spirit that fuels our passion and continuous improvement.
We seek alliances with those who resonate with these ideals, for together, we create not just success but significance.
5x
“We now deliver new environments and software improvements 5x faster and on a global scale with Third Octet.”
75%
“Third Octet provides access to very skilled people at a fraction of the cost of managing IT internally.”
Secure
“From day-to-day support to strategic guidance, our business is more secure.”
Solve
“What I like about Third Octet is that they come to us with solutions that make sense and solve problems for our business.”
Why Choose Us?
We Listen, We Understand, We Act.
We begin by listening. Your business is unique, and so are your technology needs. Our approach is not to fit you into a predefined service mold but to craft IT solutions that align with your business’s pulse. This bespoke IT journey aligns tightly with your goals, growing and adapting as swiftly as your business evolves.
Predictability in a World That’s Anything But.
We believe in transparency as the cornerstone of partnership. With candid communication and clear-cut pricing, we take the guesswork out of IT budgets. Our flexible pricing model is designed to focus on value, scaling effortlessly with your business needs and providing the financial predictability essential for growth.
Not Just Support—A Commitment.
Third Octet stands behind a rare promise in the IT world: if we ever encounter a challenge that we can’t overcome, we’ll find someone who can and support the transition financially. This guarantee is our pledge to your unbroken progress, a testament to our commitment to your success.
Everything You Need, Nothing You Don’t.
Our Workplace Suite is a curated selection of IT services crafted for the specific needs of SMBs. This bundled approach ensures a comprehensive solution—seamlessly integrating, securing operations, and enabling efficient collaboration. It’s about creating an IT environment as dynamic and flexible as your business.
Anticipating Tomorrow, Delivering Today.
Moving beyond the traditional reactive service model, we position ourselves as your proactive IT partner. Third Octet is dedicated to not just solving today’s issues but anticipating the paths for your future growth. We’re committed to discovering new ways to support your innovation, ensuring your IT infrastructure is a step ahead.
Unleashing Potential with Specialized Expertise.
Our specialized focus on Microsoft solutions ensures your business harnesses the power of cutting-edge technologies. By optimizing your operations with our deep Microsoft expertise, we unlock new efficiencies and capabilities, driving your business toward its full potential.
Services
We measure our services by their delivery outcomes—efficiency, security, and innovation tailored to your business needs.
Operational Agility
Our solutions flex with your business, supporting growth and enabling quick adaptation to market changes.
Strategic Empowerment
Our service frees your team to focus on strategic initiatives, fostering creativity and competitiveness.
Peace of Mind
With proactive security and support, we safeguard your operations so you can confidently pursue opportunities.
Third Octet is a recognized leader
Success Stories
Discover the Difference
See how businesses like yours have thrived with Third Octet by their side. Swipe through our success stories and envision what we can achieve together.
Third Octet’s Managed Services provide excellent value and expertise. Many NFP organizations do not have the financial resources to keep a qualified IT person on staff. Third Octet provides access to a knowledgeable team at a fraction of the cost. There are no more concerns about hardware and software, backups, maintenance or upgrades. From a financial perspective, the fixed monthly fee allows me to budget more accurately.
Third Octet’s Managed Services is a good fit for our business. Their services provide protection, security and support for a flat monthly fee. Our staff is pleased with the support. More importantly, they anticipate any issues or changes and address them beforehand so we function without any business interruptions. By being proactive, the efficiency recommendations implemented have positively impacted our bottom line.
Third Octet has re-engineered our business, moving us from a services consultant to an agile services provider. We now deliver new environments and software improvements 5 to 6x faster globally. And Disaster Recovery as an issue has disappeared. Now we provide a better user experience for clients anywhere, on any device. And most significantly, we have added monthly recurring revenue to our revenue portfolio.
I would like to reiterate that I am thankful for the high quality of support services that the team at Third Octet has provided to us. You have been responsive even at odd times, and the right level of expertise for the issue was always made available.
Questions we get asked…
What are our hours of support?
Our standard support hours are from 8 am to 6 pm Eastern Time, during which we handle routine requests. However, our customer systems are monitored around the clock to ensure the smooth operation of IT infrastructures and services. Further, and to avoid interruptions, we coordinate changes to the infrastructure during non-business hours. This ensures that the systems are maintained and updated efficiently without affecting the normal functioning of your IT services during business hours.
Do we provide onsite support?
We provide onsite support, and the need for it is determined by various factors, including triage of requests and the Customer’s general interests, wants, and desires. Certain technology challenges, such as technology installs, physical troubleshooting, and related issues, do require an onsite presence. Additionally, periodic, and scheduled visits provide an opportunity for your staff to ask us questions about issues they have experienced and for us to gain a better understanding of their needs.
Physical presence also plays an essential role in keeping a pulse of the business and employee culture and providing real-time feedback to improve our relationships with customers and their staff. This helps us ensure that we deliver on what our customers want and need. Furthermore, other matters, such as Technology Business Reviews, benefit from onsite interaction as they allow executive-led meetings to drive mutual business growth and alignment.
What services do we offer?
Workplace Suite is a collection of services offered by Third Octet to help businesses create and manage a modern, productive workplace environment.
What services do we not offer?
We believe our services are holistic and applicable to most SMBs in today’s Canadian landscape and stick with the packages we’ve curated. However, we are flexible to an extent, and look to develop lasting and mutually beneficial business relationships. With that said, while our packages tend to be our recommended approach, we are accommodating to the needs of the business and will work with you to understand your business objectives and mirror to technology strategy.
Is there flexibility in the services we offer?
Third Octet provides core packages to support SMB organizations, with flexibility achieved through add-ons. The core packages are designed to support most SMB organizations and provide consistent support across customers. However, offering too much flexibility can increase costs for all customers and reduce consistency in support. Third Octet believes in being cost-effective and aligning organizations with forward focused and innovative execution venues, such as Microsoft.
Do we offer procurement and managed services?
Yes, we offer procurement and managed services to all customers. We provide procurement of most goods and have a curated catalogue specific to each Customer, which includes what they recommend and require. We also offer managed services, which are delivered through our proven process and are charged based on various factors such as onboarding fee, base monthly fee, per user fee, and add-ons.
Do we assist with IT budgeting and high-level/strategic IT direction?
Our assistance with IT budgeting and high-level/strategic IT direction is done through a combination of our TBRs (Technology Business Reviews), monthly cadence meetings, and technology portfolio. During the TBRs, we work closely with the Customer to understand their current technology landscape, identify areas for improvement and recommend solutions that align with the Customer’s overall business objectives and budget. Our monthly cadence meetings provide a forum for ongoing communication and to keep the Customer updated on the latest technology trends and best practices. Additionally, our technology portfolio gives customers a comprehensive overview of the products and services we offer, helping them make informed decisions about their IT investments and ensure that they are aligned with their overall business goals. By combining these resources, we aim to help our customers make informed decisions about their IT budget and plan their technology roadmap to align with their high-level strategic goals.
What is our experience in managing remote, hybrid, and onsite teams?
We have a wealth of experience in managing remote, hybrid, and onsite teams. When the company was founded in 2007, our focus was exclusively on delivering remote workforce solutions through remote enabling technology, such as Citrix. Over the past 16 years, we have honed our skills and expertise in this area, becoming leading experts in North America for remote workforce solutions.
We believe that work is not a place, and our experience and success in leading, managing, and supporting remote, hybrid, and onsite teams for our own company and numerous well-known brands in Canada, big and small, is a testament to this philosophy. Our team is equipped to support teams no matter where they are located, ensuring seamless productivity and collaboration.
Ready to start your transformation?
Connect with Third Octet and take the first step towards a future where your IT is the backbone of your business’s success.