Need Help? Let’s Start a Conversation

Third Octet provides core packages to support SMB organizations, with flexibility achieved through add-ons. The core packages are designed to support most SMB organizations and provide consistent support across customers. However, offering too much flexibility can increase costs for all customers and reduce consistency in support. Third Octet believes in being cost-effective and aligning organizations with forward focused and innovative execution venues, such as Microsoft. 

We provide onsite support, and the need for it is determined by various factors, including triage of requests and the Customer’s general interests, wants, and desires. Certain technology challenges, such as technology installs, physical troubleshooting, and related issues, do require an onsite presence. Additionally, periodic, and scheduled visits provide an opportunity for your staff to ask us questions about issues they have experienced and for us to gain a better understanding of their needs. 

 Physical presence also plays an essential role in keeping a pulse of the business and employee culture and providing real-time feedback to improve our relationships with customers and their staff. This helps us ensure that we deliver on what our customers want and need. Furthermore, other matters, such as Technology Business Reviews, benefit from onsite interaction as they allow executive-led meetings to drive mutual business growth and alignment. 

Our Managed IT Services are designed around the needs of small and mid-sized businesses, with a focus on the technology, security, and support required to operate effectively. While we can tailor services to your environment, we don’t try to be everything to everyone.

If a requirement falls outside our core capabilities, we’ll be transparent about it and help you determine the best path forward.

Yes, we offer procurement and managed services to all customers. We provide procurement of most goods and have a curated catalogue specific to each Customer, which includes what they recommend and require. We also offer managed services, which are delivered through our proven process and are charged based on various factors such as onboarding fee, base monthly fee, per user fee, and add-ons. 

Our assistance with IT budgeting and high-level/strategic IT direction is done through a combination of our TBRs (Technology Business Reviews), monthly cadence meetings, and technology portfolio. During the TBRs, we work closely with the Customer to understand their current technology landscape, identify areas for improvement and recommend solutions that align with the Customer’s overall business objectives and budget. Our monthly cadence meetings provide a forum for ongoing communication and to keep the Customer updated on the latest technology trends and best practices. Additionally, our technology portfolio gives customers a comprehensive overview of the products and services we offer, helping them make informed decisions about their IT investments and ensure that they are aligned with their overall business goals. By combining these resources, we aim to help our customers make informed decisions about their IT budget and plan their technology roadmap to align with their high-level strategic goals. 

We have a wealth of experience in managing remote, hybrid, and onsite teams. When the company was founded in 2007, our focus was exclusively on delivering remote workforce solutions through remote enabling technology, such as Citrix. Over the past 16 years, we have honed our skills and expertise in this area, becoming leading experts in North America for remote workforce solutions. 

 We believe that work is not a place, and our experience and success in leading, managing, and supporting remote, hybrid, and onsite teams for our own company and numerous well-known brands in Canada, big and small, is a testament to this philosophy. Our team is equipped to support teams no matter where they are located, ensuring seamless productivity and collaboration. 

Our standard support hours are from 8 am to 6 pm Eastern Time, during which we handle routine requests. However, our customer systems are monitored around the clock to ensure the smooth operation of IT infrastructures and services. Further, and to avoid interruptions, we coordinate changes to the infrastructure during non-business hours. This ensures that the systems are maintained and updated efficiently without affecting the normal functioning of your IT services during business hours.