Flexible, Scalable Managed IT Solutions

We get it. Your business processes and technical needs are specific to your business. So, let us help you identify them and develop the right technology program that best meets the IT and infrastructure needs of your company.

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Empowering the digital organizations of tomorrow

We are different. We are passionate, innovative and determined. We deliver imaginative IT solutions through teamwork, collaboration and partnerships with you, our customers.


We’ve got you covered with a complete suite of proactive services including IT infrastructure management, active monitoring, server and firewall administration, and proactive maintenance. Patches are anything but painful, and you’re always kept in the know of any adjustments to the software you use. 


From the initial procurement stage through to rollout, maintaining full regulatory and vendor compliance is essential. So too is having a solution that can flex and adapt to company growth. Our managed IT services can help you identify and address any processes that need refining, no matter what stage you’re at in your business journey. 


With Third Octet’s managed IT services, we can focus core efficiencies on location-based parameters, meaning it’s easier than ever to optimize for the needs of remote workers. The same applies to those travelling abroad for company purposes – getting ahold of that essential report or presentation is now a stress-free experience.


With our breadth of experience across multiple technical disciplines – we’re capable of covering all the angles so you don’t have to. We’re more than just a managed service provider; we’re your dedicated infrastructure auditors and risk assessors.

Why choose Managed Services with Third Octet?

Bettering the world through technology requires staying on your toes and daring to deliver the latest innovations. However, it can’t be done without prioritizing security, efficiency, and user-friendliness, regardless of the operating environment. Even as remote deployments are quickly becoming the new normal for many companies, there’s a need to use the right managed IT services to maintain active monitoring and a means of expert support.

With Third Octet’s managed IT services, it’s never been easier or more cost-effective to implement a dependable, well-rounded solution. We proudly take the guesswork out of everything from security audits to permissions management and data encryption, making it easier for your team to focus on delivering your best. We’ll take care of the rest.

What if I only need a few key services?

Don’t worry. Our solutions have been designed to support the vast majority of small and medium-sized businesses, and are subscribed to as a Suite, or as individual offerings, dependent on your needs. What’s more, as the managers and auditors of your infrastructure, we can make well-informed recommendations on what tweaks and refinements will help your team perform more efficiently. Each client situation is treated as unique by our technicians and support staff – that way, we make thoughtful and personalized refinements that benefit you.

Do we offer procurement and managed services?

Yes, we offer procurement and managed services to all customers. We provide procurement of most goods and have a curated catalogue specific to each Customer, which includes what they recommend and require. We also offer managed services, which are delivered through our proven process and are charged based on various factors such as onboarding fee, base monthly fee, per user fee, and add-ons. 

Do you offer disaster recovery solutions as part of managed IT?

Absolutely. To us, managed IT means managed infrastructure, and that includes everything from security patches and performance updates to reducing failover via dependable backups. With active monitoring and systemwide maintenance, none of your data slips through the cracks, and your emergency recovery strategy will be updated based on any changes we need to make elsewhere.

Why is location-based management so important?

There are two key reasons: security and accessibility, which actually go hand in hand. While we need to ensure your mobile and onsite teams can maintain productivity, communications and efficiency standards without any digital roadblocks, we also need to have strong enough barriers to cyber threats. Focusing primarily on the onsite elements of your IT infrastructure leaves businesses open to weak points in their security processes. Our approach is to cover every angle so you don’t have to, keeping everyone safe and capable of working as a team, even if they’re not in the same room.

What services do we not offer?

We believe our services are holistic and applicable to most SMBs in today’s Canadian landscape and stick with the packages we’ve curated. However, we are flexible to an extent, and look to develop lasting and mutually beneficial business relationships. With that said, while our packages tend to be our recommended approach, we are accommodating to the needs of the business and will work with you to understand your business objectives and mirror to technology strategy. 

Utilize Managed IT with other great solutions

We understand that managing your IT services can be a challenging task. That’s why we have created scalable service offerings that integrate all of your disparate services into one easy-to-manage solution. Our all-in-one package includes Microsoft 365, Microsoft Azure, endpoint devices, support, delivery, onboarding, integration, and provisioning, giving you the peace of mind that everything is being taken care of. We know that taking on such a massive load can be overwhelming, so we are here to manage it all for you. By choosing our services, you can focus on what matters most – growing your business – while we handle the rest. 

Our Workplace Suite will take your business to the next level

Workplace Suite

Managed IT for the Modern SMB


Helpdesk and User Support

Endpoint Monitoring

Holistic Patch Management

Endpoint Lifecycle Management

User Account Management

Available Add Ons

Enhanced Identity & Access Management

Endpoint Deployments

Device Management (MDM)

Application Management (MAM)

Device as a Service

Cloud Desktop as a Service

Asset Tracking

Cloud & Infra

IT Infrastructure Management & Support

Server and Data Backup & Recovery

Holistic Patch Management

Infrastructure and Service Monitoring

Infrastructure Lifecycle Management

Available Add Ons

Microsoft Azure Consumption

DNS Hosting and Management

Evergreen IT

Business Continuity and Disaster Recovery

12-Month Backup Storage (50GB/Server)


Microsoft 365 Subscription and Management

Data Storage (OneDrive, Teams, Sharepoint)

Unlimited Cloud Data Backup and Recovery

Available Add Ons

Archiving and Compliance

Microsoft 365 Application Support

Centralized Email Signatures

Managed Microsoft Teams Rooms

Microsoft Teams Voice


Email Anti-spam and Anti-virus Management

Managed Endpoint and Server Security Protection

Microsoft 365 Security Management

Available Add Ons

Managed Networking (WIFI, Firewall, Switching)

Vulnerability Management

Cybersecurity Awareness Training

Simulated Phishing

Network Devices as a Service

Web Filtering

3rd Party Security Assessments


Personalized Customer Portal

Technology Business Reviews

Available Add Ons

Virtual CIO (vCIO)

Customer Portal Automations


Base + Per User Per Month