Our Workplace Suite of packages will take your business to the next level
Workplace Suite
Managed IT for the Modern SMB
Work
Smart IT for People
Managed Services for Users and Workspaces
User and endpoint support
Device Management
Application Management
Endpoint Protection
Endpoint Asset Management
Endpoint Monitoring
Patch Management
Identity and Access Management
User Account Management
Endpoint Deployments
Add Ons
- Device as a Service
- Cloud Desktop as a Service
- Asset Tracking
Pricing
Base + Per User
Collab
Smart IT for Collaboration
Managed Services for Microsoft 365
Microsoft 365 Business Premium Subscription
Microsoft Copilot (Soon)
Microsoft 365 Management
Cloud Data Storage
Cloud Data Backup and Recovery
E-Mail Management
Anti-spam and mail protection
Archiving and Compliance
365 Security Management
365 Application Support
Centralized E-Mail Signatures
Add Ons
- Managed Teams Rooms
- Managed Teams Voice
- Extended Backup Storage
Pricing
Base + Per User
Cloud
Smart IT for Infra
Managed Services for Azure & Infrastructure
Microsoft Azure Allowance
Azure Management (MAC)
Server and Data Backup and Recovery
Infrastructure and Service Monitoring
Patch Management
Server Management and Support
DNS Hosting and Management
Security Protection for Servers
Asset Management
On-premises Infrastructure Management
Add Ons
- Evergreen IT
- Business Continuity
- Extended Backup Storage
Pricing
Base + Per User
Secure
Smart IT for Security
Managed Services for Security
Managed Networking
Infrastructure Security
Enhanced Identity Security
Vulnerability Management
Web Filtering
Simulated Phishing
Cybersecurity Awareness Training
Add Ons
- Network Devices as a Service
- Penetration Testing
Pricing
Base + Per User
All packages include:
Customer Portal Technology
Business Reviews
Business Hour Support & Management
Pricing
Base + Per User
Transparent Pricing. Exceptional Service.
We tailor our packages to work with your team size and requirements
Calculate Your Costs
Summary
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Third Octet offers nothing short of expertise in the world of smart IT. Our team can help your business reach its maximum potential and scale through an efficient, tailored solution. Schedule a consultation call today to discover how our experts are revolutionizing technology solutions!
What They’re Saying
Customer Testimonials
Third Octet’s Managed Services is a good fit for our business. Their services provide protection, security and support for a flat monthly fee. Our staff is pleased with the support. More importantly, they anticipate any issues or changes and address them beforehand so we function without any business interruptions. By being proactive, the efficiency recommendations implemented have positively impacted our bottom line.
Third Octet has re-engineered our business, moving us from a services consultant to an agile services provider. We now deliver new environments and software improvements 5 to 6x faster globally. And Disaster Recovery as an issue has disappeared. Now we provide a better user experience for clients anywhere, on any device. And most significantly, we have added monthly recurring revenue to our revenue portfolio.
Third Octet’s Managed Services provide excellent value and expertise. Many NFP organizations do not have the financial resources to keep a qualified IT person on staff. Third Octet provides access to a knowledgeable team at a fraction of the cost. There are no more concerns about hardware and software, backups, maintenance or upgrades. From a financial perspective, the fixed monthly fee allows me to budget more accurately.
Questions we get asked…
What services do we offer?
Workplace Suite is a collection of services Third Octet offers to help businesses create and manage a modern, productive workplace environment.
What services do we not offer?
We believe our services are holistic and applicable to most SMBs in today’s Canadian landscape and we stick with the packages we’ve curated. However, we are flexible and look to develop lasting and mutually beneficial business relationships. While our packages tend to be our recommended approach, we are accommodating to the needs of the business. We will work with you to understand your business objectives and mirror to technology strategy.
Is there flexibility in the services we offer?
Third Octet provides core packages to support SMB organizations, with flexibility achieved through add-ons. The core packages are designed to help most SMB organizations and provide consistent support across customers. However, offering too much flexibility can increase costs for all customers and reduce consistency in support. Third Octet believes in being cost-effective and aligning organizations with forward-focused and innovative execution venues like Microsoft.
How do we charge for our services?
Our Managed Services carry different fees – an Onboarding Fee, a Base Monthly Fee, a Per User Fee, and Add-ons. The Onboarding Fee is a one-time fee to address any gaps identified during discovery and assessment and onboard your platform to Third Octet’s standards and operating procedures. The Base Monthly Fee is a recurring fee that covers the services, solutions, and subscriptions needed to manage, support, and improve the core infrastructure functions of your business. The Per User Fee is a recurring fee that covers the services, solutions, and subscriptions delivered to manage, support, and improve each employee’s technology use and enablement. Finally, the Add-ons are elective services that are priced independently from Third Octet’s core packages and can be charged as a recurring base or per-user fee.
Do we offer procurement and managed services?
Yes, we offer procurement and managed services to all customers. We provide procurement of most goods and have a curated catalogue specific to each Customer, which includes what they recommend and require. We also offer managed services delivered through our proven process and are charged based on various factors such as onboarding fee, base monthly fee, per-user fee, and add-ons.
How do we drive customer experience?
Customer experience is our top priority, and we strive to deliver it in a proactive, not reactive, manner. We gather requirements and make recommendations to ensure our services align with your needs and drive business growth. Our monthly cadence and Technology Business Review (TBR) meetings provide regular updates on performance and ensure that we are constantly improving. Surveys are also conducted to gather customer feedback and measure satisfaction. We make a concerted effort to understand your business and its unique needs. Our Customer Portal and enablement programs are designed to provide you with the information and tools necessary to utilize our services fully.
Do we outsource any support to third-party vendors?
At Third Octet, we believe in delivering the best managed IT services to our customers, which starts with a deep understanding of the technologies we support. Our core competencies include Microsoft (Azure, 365, Security, IaaS, PaaS, Infra, AD, OS), Citrix (DaaS), Lenovo, and Cisco (Meraki). We have a highly skilled team of engineers who are experts in these technologies, and they are responsible for providing end-to-end support to our customers.
While we intensely focus on supporting technologies within our core competencies, there may be times when our customers require support for technologies outside of our core competencies. In such cases, we leverage our peer community, known as Trust X Alliance, to provide support. This allows us to offer our customers the highest support quality, even for technologies not within our core competencies.
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