Account Manager

At Third Octet, an Account Manager partners with Canada’s most innovative companies. The Account Manager solves client problems, builds business impact, and drives Third Octet’s growth. Your focus will be growing a portfolio of existing customers. Using your consultative skills, you will help buyers unlock the value of Third Octet’s solutions and managed services offerings. This is a fantastic opportunity for an innovative future leader to join us and have the initiative to take our sales processes to a new level. While we have an office in downtown Port Credit, this position can be remote.

  • Location: Mississauga
  • Department: Client Relations
  • Reports To: CxO

What You’ll Do

  • Manage all aspects of a customer relationship (cadence, communications, quoting, procurement, product oversight, roadmap, customer feedback, health)
  • Understanding current customer footprint, technology stack, services provided, and how that aligns with business goals (internally and externally)
  • Maintaining consistent, proactive, value-based and informed communication with customers and appropriate stakeholders (internal and external
  • Listening to customer needs/wants and crafting solutions, responses, and communication to addres
  • Visiting customer sites as need arises, whether to be proactive with communications and value-based discussions or to reactively manage expectations
  • Ensuring customers are deriving maximum value from their investments in Third Octet, Microsoft, and related solutions
  • Understanding customer asks around products (software, hardware) or services and delivering the necessary solution that exceeds their original ask
  • Acting as the internal champion for the customer and ensuring our team is delivering services in line with customer needs and expectations
  • Understanding customer vertical, business objectives, and technology needs and ensuring we are delivering in line with their goals
  • Driving customer delight by going above and beyond customer ask, providing an exceptional customer experience, and providing genuine and impromptu tokens of appreciation
  • Nurturing customers through service and solution adoption at a pace that aligns with their business goals
  • Working with the services teams to understand repetitive challenges, service efforts, customer push-back, and ensuring communication with customers
  • Documenting all activities as they happen with customers and developing account planning and appropriate roadmaps for customer and internal initiatives
  • Following and aiding in the development of customer success processes
  • Maintaining accurate forecast of pipeline (including revenue growth, expected revenue churn, and penetration)
  • Developing quotes, proposals
  • Staying abreast of the technology landscape, changes and how that impacts customers


  • Inside and Outside sales experience with selling any of the following: IT services and products, managed IT services, and/or IT consulting
  • Previous experience with consultative solution selling with a track record of prospecting, qualifying, and managing customer commitment as a part of the sales process
  • Demonstrated level of success in the development of client relationships
  • Ability to visit customer locations as needed
  • Proficient with general office applications with skill in preparing written communications and materials
  • Enjoy working with customers and external audiences
  • High energy and drive with good negotiation skills
  • Strong oral and written communication skills with capacity to conduct both formal and informal presentations to clients and prospects;
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated, with an entrepreneurial desire and the ability to work in a fast-moving environment
  • Hustle & grit


  • Competitive salary and compensation package
  • Personally tailored benefits (health, vision, dental, paramedical) 
  • Flexibility in how, when, and where you work, with a vacation policy that is well above standards 
  • Focus windows to permit deep and uninterrupted work 
  • Broad exposure to technology solutions through client engagements and lab environments 
  • Funded lifelong learning through an immersive education platform, vendor training, and soft skills development 
  • Career development paths and planning 
  • Open voice to shape the direction of the company with leadership who serves your best interest 
  • Work. Life. Balance. 

Apply Now

We’re excited to see your interest in joining our team! To apply for a position, please follow these steps:

  • Prepare your resume and cover letter outlining your qualifications and interest in the role. Make sure your documents are in PDF or Microsoft Word format to maintain proper formatting.
  • Please email your resume and cover letter to Include the position title in the subject line to ensure it is directed to the appropriate hiring team.

Please Note: Due to the high volume of applications we receive, we can only contact candidates being considered for a position. We appreciate your understanding and interest in working with us. If you are selected for further consideration, one of our recruiters will be in touch.

Thank you for considering a career at our company. We look forward to reviewing your application!

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