Yes. Security is built into every Toronto engagement, not sold as an add-on. That includes multi-factor authentication, managed endpoint protection, Microsoft 365 security management, email filtering, patching and continuous monitoring. We favour Microsoft-native security tools, so protection is consistent across your users, devices and cloud systems without adding friction to your day.

Yes. Many of our clients have internal IT staff, and we work alongside them. We can take on monitoring, maintenance or specialized projects so your team can focus on strategy, and we provide full coverage during vacations or illness so there’s no gap in support. It’s a partnership, not a takeover

Yes. Data backup and disaster recovery are a core part of our managed IT service. We provide server and cloud backup with active monitoring and routine restore testing, so you know your backups work before you need them. If downtime or data loss does occur, your systems and files can be restored quickly with minimal disruption. We also keep your disaster recovery plan up to date as your environment changes.

Yes. We help you plan IT spending through Technology Business Reviews (TBRs), monthly cadence meetings and a technology portfolio that lays out your options. In a TBR, we review your current environment, identify improvements, and recommend solutions that fit your goals and budget. The meetings keep you current on risks and trends, so your IT roadmap stays tied to where the business is going.

Definitely. We have a wealth of experience managing remote, hybrid, and onsite teams.

Remote work has been our focus from the start. Third Octet was founded in 2007 specifically to deliver remote workforce solutions, long before hybrid work became the norm. Our philosophy is that work is not a place, and we have the proven technology and track record with Canadian brands to ensure your team has seamless productivity and collaboration from anywhere, whether that’s a GTA office, a home desk or a client site.

We don’t just manage technology – we empower people. Our focus is on creating better work experiences through proactive IT, thoughtful automation, and human-centred support. We view ourselves as a full-circle partner, ensuring technology quietly powers your success instead of demanding your attention.

Yes. Most issues are resolved remotely, but we send technicians across the GTA when hands-on help is needed, including hardware installs, network problems, workstation setups and project work. Our team is based in Mississauga. 

Because we monitor your systems proactively, most visits are planned rather than emergencies.

Standard support hours are Monday–Friday, 8:00 AM–6:00 PM ET. Outside those hours you still have:

• Emergency after-hours support for critical events
• 24/7 monitoring and alerting, so issues are flagged even when your office is closed

Your team can request help by email, phone, or through our customer portal, including from inside Microsoft Teams.