Managed IT Services in Burlington

Proactive, Compliant, and Secure Managed IT Services for Burlington Businesses

Third Octet provides Managed IT Services for Burlington businesses and the surrounding GTA, supporting organizations that need dependable, compliant, and secure technology environments as they grow.

Burlington companies often operate in regulated, customer-facing, or professional environments where reliability and compliance matter just as much as performance. From privacy requirements to vendor security expectations, unmanaged IT can quickly become a business risk.

At Third Octet, we deliver Managed IT Services designed to reduce risk before it becomes disruption. Through proactive monitoring, cybersecurity, and strategic guidance, we help Burlington businesses stay compliant, productive, and confident in their technology decisions.

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Why Managed IT Matters for Burlington Businesses

Managed IT helps Burlington organizations maintain operational stability while meeting growing compliance and security expectations. Instead of reacting to issues after they impact your team, proactive IT management reduces downtime, strengthens controls, and ensures your systems support the way you do business.

As your Managed IT partner, we align technology with your operational and regulatory requirements — so IT becomes an asset, not a liability.

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Security

Cybersecurity is no longer optional for Burlington businesses. Our proactive security approach ensures systems are continuously monitored, patched, and protected against evolving threats. We manage endpoint security, email protection, Microsoft 365 hardening, and access controls to safeguard your data and reduce exposure to risk.

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Compliance

Compliance requirements continue to grow — from privacy regulations to customer and vendor security standards. Our Burlington Managed IT Services help you identify compliance gaps early, implement the right technical controls, and stay audit-ready as your business evolves.

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Accessible

Burlington teams often work across offices, home environments, and client sites. We design IT environments that support secure access to applications and data from anywhere — without compromising compliance or control. Your team stays productive while your data stays protected.

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IT Support

When something needs attention, we’re already working on it. Our support team monitors and manages your IT environment continuously, resolving issues quickly and preventing recurring problems. From day-to-day support to long-term optimization, we keep your technology reliable and predictable.

Why Burlington Businesses Choose Third Octet

Burlington businesses value reliability, professionalism, and trust – and that’s exactly how we approach Managed IT. Third Octet combines proactive support, strong security practices, and strategic guidance to deliver IT services that support both growth and governance.

We take ownership of patching, monitoring, compliance controls, and cybersecurity so your team can focus on serving clients and running the business with confidence.

Explore Workplace Suite

What’s included in managed IT services?

Our Managed IT Services for Burlington businesses include:

Helpdesk and user support
Device and endpoint management
Microsoft 365 administration and security
Data backup and disaster recovery
Proactive monitoring and patching
Cybersecurity protection and threat prevention

For a full breakdown of services and pricing, explore Workplace Suite.

Do you offer cybersecurity protection?

Absolutely. Every engagement includes security by design: from managed endpoint protection and Microsoft 365 security management to email filtering and proactive monitoring. Our goal is to safeguard your business data, users, and reputation without adding friction to your day-to-day work.

Do you work with existing in-house IT teams?

Yes. Many of our clients have internal IT staff. We complement their efforts by handling monitoring, maintenance, or specialized projects so they can focus on strategy and innovation. It’s a true partnership — not a takeover.

Do you include data backup and disaster recovery?

Absolutely. Data resilience is a core part of our managed IT service. We provide reliable server and cloud backup solutions with active monitoring and routine testing. With system-wide maintenance, your data never slips through the cracks. Should downtime or data loss occur, your systems and files can be quickly restored with minimal disruption. Plus, your disaster recovery plan is continuously updated to reflect any changes across your environment.

Can you help with IT budgeting and strategic planning?

Yes, we do. We support IT budgeting and high-level strategic planning through a combination of Technology Business Reviews (TBRs), monthly cadence meetings, and our technology portfolio.

During TBRs, we work closely with you to assess your current technology landscape, identify opportunities for improvement, and recommend solutions that align with your business goals and budget. Monthly cadence meetings keep communication open and ensure you stay up to date on technology trends and best practices.

Our technology portfolio provides a clear view of available products and services—helping you make informed, strategic decisions about your IT roadmap and investments. Together, these touchpoints ensure your technology continuously supports your long-term business direction.

Can you support remote or hybrid teams?

Definitely. We have a wealth of experience managing remote, hybrid, and onsite teams.

Our expertise dates back to 2007, when our company was founded with an exclusive focus on delivering remote workforce solutions. Over the past 16 years, we’ve honed these skills, making us leading North American experts in this space. Our philosophy is that work is not a place, and we have the proven technology and successful track record with Canadian brands to ensure your team has seamless productivity and collaboration from anywhere.

What makes Third Octet different from other MSPs?

We don’t just manage technology – we empower people. Our focus is on creating better work experiences through proactive IT, thoughtful automation, and human-centred support. We view ourselves as a full-circle partner, ensuring technology quietly powers your success instead of demanding your attention.

Do you provide onsite IT support in Burlington?

Yes. While most issues can be resolved remotely, we provide onsite support across the Greater Toronto Area when hands-on help is needed — including hardware troubleshooting, network issues, workstation setups, and project work.

Because we actively monitor and manage your systems, onsite visits are usually planned (not emergencies), but when something does require a physical presence, we’ve got you covered.

What are your support hours?

Our standard support hours are:

Monday–Friday: 8:00 AM – 6:00 PM ET

Outside of these hours, you’ll still have access to:

Emergency after-hours support (for critical events)
24/7 monitoring and alerting, so issues are identified quickly even when your team is offline

Most clients also meet with us monthly or quarterly for proactive planning, so support isn’t just reactive — it’s built around preventing problems before they hit your team.

All-in-One IT Management for Burlington SMBs

We bring together Microsoft 365, device management, cybersecurity, cloud infrastructure, and compliance controls into one unified solution: Workplace Suite.

Our approach goes beyond fixing issues — we proactively manage risk, support compliance, and provide flexible IT services tailored to Burlington businesses that value stability and accountability.