Managed IT Services in Ottawa

Boost Efficiency, Strengthen Security & Scale Confidently with Managed IT in Ottawa

Ottawa organizations operate in a uniquely security-conscious and compliance-driven environment. From professional services firms to government-adjacent businesses and growing knowledge-based companies, reliable and secure IT is essential.

Third Octet delivers Managed IT Services for Ottawa businesses from our Mississauga headquarters, providing proactive support, advanced cybersecurity, and strategic guidance to help you stay secure, efficient, and ready for growth.

Managed IT isn’t just about solving problems – it’s about preventing them. With proactive monitoring, enterprise-level security, and long-term IT planning, you gain the confidence and flexibility to scale without disruption.

Get in Touch

Get in touch

Why Managed IT Matters for Ottawa Businesses

Managed IT enables Ottawa businesses to transform technology from a reactive expense into a strategic advantage. As your IT partner, we provide proactive monitoring, expert guidance, and seamless support that reduces downtime, strengthens security, and keeps your team focused on clients and growth.

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Security

Security is critical for Ottawa organizations – especially those handling sensitive client information, regulated data, or government-related contracts. Our proactive approach includes continuous monitoring, patch management, endpoint protection, and Microsoft 365 security hardening.

We safeguard your systems before vulnerabilities become business disruptions.

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Compliance

Privacy regulations, governance standards, and industry requirements are constantly evolving. Our Ottawa Managed IT Services help identify and close compliance gaps before they become liabilities.

We build compliance into daily IT operations – so you remain audit-ready while maintaining agility as your organization grows.

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Accessible & Hybrid-Ready

Your team may work from offices in Kanata, Orleans, downtown Ottawa, or remotely across Canada. We ensure secure, reliable access to files, applications, and systems wherever work happens.

Our hybrid-ready solutions support productivity without sacrificing security.

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Proactive IT Support

When IT issues arise, we’re already working behind the scenes. Our support team monitors and manages your environment 24/7, resolving issues quickly and preventing recurring disruptions.

From troubleshooting day-to-day technical challenges to optimizing long-term performance, we provide proactive IT partnership – not just reactive support.

Why Ottawa Businesses Choose Third Octet

Ottawa businesses need IT that keeps pace with evolving security risks, compliance demands, and operational growth.

Third Octet combines:

Proactive monitoring
Advanced cybersecurity
Strategic IT planning
Scalable infrastructure management

We handle patching, backups, compliance alignment, and day-to-day support – so your leadership team can focus on business outcomes instead of IT problems.

You gain a secure, scalable foundation built for long-term success.

Explore Workplace Suite

What’s included in managed IT services?

Our Ottawa Managed IT Services include everything needed to keep your business secure, productive, and resilient:

Helpdesk & user support
Device & endpoint management
Microsoft 365 administration
Data backup & disaster recovery
Proactive monitoring & patch management
Cybersecurity protection & threat prevention

See full details and pricing in Workplace Suite.

Do you offer cybersecurity protection?

Absolutely. Every engagement includes security by design: from managed endpoint protection and Microsoft 365 security management to email filtering and proactive monitoring. Our goal is to safeguard your business data, users, and reputation without adding friction to your day-to-day work.

Do you work with existing in-house IT teams?

Absolutely. We frequently support internal IT leaders by providing additional expertise, monitoring, and strategic guidance.

Do you include data backup and disaster recovery?

Absolutely. Data resilience is a core part of our managed IT service. We provide reliable server and cloud backup solutions with active monitoring and routine testing. With system-wide maintenance, your data never slips through the cracks. Should downtime or data loss occur, your systems and files can be quickly restored with minimal disruption. Plus, your disaster recovery plan is continuously updated to reflect any changes across your environment.

Can you help with IT budgeting and strategic planning?

Yes, we do. We support IT budgeting and high-level strategic planning through a combination of Technology Business Reviews (TBRs), monthly cadence meetings, and our technology portfolio.

During TBRs, we work closely with you to assess your current technology landscape, identify opportunities for improvement, and recommend solutions that align with your business goals and budget. Monthly cadence meetings keep communication open and ensure you stay up to date on technology trends and best practices.

Our technology portfolio provides a clear view of available products and services—helping you make informed, strategic decisions about your IT roadmap and investments. Together, these touchpoints ensure your technology continuously supports your long-term business direction.

Can you support remote or hybrid teams?

Definitely. We have a wealth of experience managing remote, hybrid, and onsite teams.

Our expertise dates back to 2007, when our company was founded with an exclusive focus on delivering remote workforce solutions. Over the past 16 years, we’ve honed these skills, making us leading North American experts in this space. Our philosophy is that work is not a place, and we have the proven technology and successful track record with Canadian brands to ensure your team has seamless productivity and collaboration from anywhere.

What makes Third Octet different from other MSPs?

We don’t just manage technology – we empower people. Our focus is on creating better work experiences through proactive IT, thoughtful automation, and human-centred support. We view ourselves as a full-circle partner, ensuring technology quietly powers your success instead of demanding your attention.

Do you provide onsite IT support in Ottawa?

Yes. While most IT issues can be resolved remotely, we provide onsite support for Ottawa-area clients when hands-on assistance is required – including hardware troubleshooting, network infrastructure work, workstation deployments, and project-based initiatives.

Because we proactively monitor and manage your systems, onsite visits are typically planned rather than emergency-driven. However, when a physical presence is necessary, our team ensures timely support to keep your operations running smoothly.

What are your support hours?

Our standard support hours are:

Monday–Friday: 8:00 AM – 6:00 PM ET

Outside of these hours, you’ll still have access to:

Emergency after-hours support (for critical events)
24/7 monitoring and alerting, so issues are identified quickly even when your team is offline

Most clients also meet with us monthly or quarterly for proactive planning, so support isn’t just reactive — it’s built around preventing problems before they hit your team.

All-in-One IT Management for Ottawa SMBs

We unify your entire technology environment – from Microsoft 365 to cloud infrastructure, security, and device management – into one streamlined, scalable solution.

With proactive monitoring and flexible support tailored for Ottawa organizations, we prevent issues before they impact operations and help your business scale with confidence.

Let us handle IT so you can focus on growing your organization.