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While you’re here…
Someone in your business is already using AI. What should you check?
Shadow AI is employees using AI tools, such as chatbots, meeting assistants, or browser add-ons, that the business hasn't reviewed or approved. To find it, ask staff to walk you through a recent task, have IT review sign-in records and the permissions connected tools...
How to Evaluate an IT Provider’s Performance: What We Measure and Why
A well-run IT provider tracks a small set of measures with named owners and reviews them regularly. Five worth asking about: customer satisfaction (CSAT), SLA performance, Microsoft Secure Score, team utilization, and employee sentiment (eNPS). The key question to...
Why Legitimate Emails Get Blocked, and What to Do About It
Legitimate emails get blocked when the sender's domain fails email authentication checks (SPF, DKIM, or DMARC), so your mail system can't verify who sent them. Fixing the sender's configuration is safer than whitelisting them, which can weaken protection if their...