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While you’re here…
Automation without governance is just faster chaos
Automation governance is the set of controls that helps a business understand, manage, and oversee its automated workflows.The automation kept running exactly as it had been configured. The problem was that one of the rules underneath it was wrong. Imagine a...
Someone in your business is already using AI. What should you check?
Shadow AI is employees using AI tools, such as chatbots, meeting assistants, or browser add-ons, that the business hasn't reviewed or approved. To find it, ask staff to walk you through a recent task, have IT review sign-in records and the permissions connected tools...
How to Evaluate an IT Provider’s Performance: What We Measure and Why
A well-run IT provider tracks a small set of measures with named owners and reviews them regularly. Five worth asking about: customer satisfaction (CSAT), SLA performance, Microsoft Secure Score, team utilization, and employee sentiment (eNPS). The key question to...