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The Hidden Risk Of Relying On A Single Internal “Hero”

The Hidden Risk Of Relying On A Single Internal “Hero”

by Matthew Metelsky | Feb 25, 2026 | SMB Guidance

From Single Point of Failure to Seamless Resilience: Why Your Best Employee Might Be Your Biggest Risk. Every SMB has them. The person everyone calls when something goes wrong. Is the printer jammed again? Call Priya in accounting. Is the Wi-Fi down? Call Casey in...
Windows Server 2016 End of Life: Upgrade or Replace? How SMBs Should Decide

Windows Server 2016 End of Life: Upgrade or Replace? How SMBs Should Decide

by Matthew Metelsky | Feb 9, 2026 | Platform Evolution, SMB Guidance

Windows Server 2016 is approaching end of support. When that happens, the risk and accountability around that server change. For many SMBs, the default reaction is understandable: “We need to upgrade.” “What’s the next version?” Reasonable. But this is where most IT...
How We Work at Third Octet: A Clear, Predictable IT Partnership

How We Work at Third Octet: A Clear, Predictable IT Partnership

by Matthew Metelsky | Jan 27, 2026 | Managed IT

A clear, guided path from first conversation to long-term IT confidence A proven approach trusted by nearly 100 Canadian SMBs to simplify, secure, and modernize IT. Without surprises. This page is for growing SMBs (typically 25–150 employees) who have outgrown “basic”...
SMB Leaders Step Forward: Make Technology a Lever, Not a Liability

SMB Leaders Step Forward: Make Technology a Lever, Not a Liability

by Matthew Metelsky | Oct 27, 2025 | SMB Guidance

How to make technology your business’s growth enabler in 2026, not a cost centre. For many small and mid-sized businesses, technology has always been a double-edged sword. It’s essential for growth yet easy to mismanage. The difference between businesses that thrive...

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L5G1E3

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