A well-run IT provider tracks a small set of measures with named owners and reviews them regularly. Five worth asking about: customer satisfaction (CSAT), SLA performance, Microsoft Secure Score, team utilization, and employee sentiment (eNPS). The key question to...
Legitimate emails get blocked when the sender’s domain fails email authentication checks (SPF, DKIM, or DMARC), so your mail system can’t verify who sent them. Fixing the sender’s configuration is safer than whitelisting them, which can weaken...
Why mixed hardware fleets can cost SMBs more than they save TL;DR A mixed fleet costs more because every off-standard laptop adds its own deployment, update, warranty, and support work over a three-to-five-year lifecycle. A discounted laptop that falls outside your...
Relying on a single IT person is risky because requests, history, and system knowledge live in their phone and head instead of a tracked system. If they’re away, there’s no record, no backup, and no accountability for response times. Structured support...
Most organizations think they know what their IT provider manages. Devices. Email. The network. Security. Backups. Support tickets. And technically, they’re right. Those things are covered. Tickets get resolved. Patches get applied. Accounts get created. The Wi-Fi...
Most Canadian SMBs have the right technology in place. What’s missing is the plan behind it. For many SMBs, two things can be true at the same time: your security tools are strong, and your business is still less prepared than you think. Here’s what that looks...
