You shouldn’t have to choose between being understood and having reliable coverage It’s one of the most common things we hear from people evaluating an IT provider, or reflecting on what they liked about their previous one: “I just want to be able to call someone who...
The answer depends on which Copilot you mean It’s one of the most common AI questions we hear from customers right now: “Which ChatGPT or Copilot features do we actually have with our Microsoft subscription?”The answer might be more nuanced than you realize. Microsoft...
A team is in a meeting. Someone says, “We should really be using AI.” A few people nod. The owner nods too. And then there’s a small pause, because nobody in the room can actually say what they’d use it for. If you’ve sat in that meeting,...
A decade ago, “we moved to the cloud” sounded like a strategy. For many small and mid-sized organizations, it was an important step forward. Work became more flexible. Files became easier to share. Teams could collaborate from more places, on more devices, with fewer...
Most organizations think they know what their IT provider manages. Devices. Email. The network. Security. Backups. Support tickets. And technically, they’re right. Those things are covered. Tickets get resolved. Patches get applied. Accounts get created. The Wi-Fi...
