Agentic AI tools can take actions inside applications, move data between systems, and complete parts of a workflow on someone’s behalf. For SMBs, that creates opportunities to save time, along with new questions about permissions, oversight, and accountability. Third...
Shadow AI is employees using AI tools, such as chatbots, meeting assistants, or browser add-ons, that the business hasn’t reviewed or approved. To find it, ask staff to walk you through a recent task, have IT review sign-in records and the permissions connected...
How do you know if your business is ready for AI? Your business is ready for AI when it has a shared purpose, a clearly defined use case, employees who have guidance and confidence in leadership’s intentions, clear ownership and rules, and a Microsoft 365...
A team is in a meeting. Someone says, “We should really be using AI.” A few people nod. The owner nods too. And then there’s a small pause, because nobody in the room can actually say what they’d use it for. If you’ve sat in that meeting,...
Before expanding AI, check four things: where your important data lives, who has access to it, how Microsoft 365 permissions and security controls are configured, and whether employees know which AI tools they may use and what they can enter. AI works on top of your...
Yes. New AI agents, including Claude Cowork and Microsoft’s Copilot Cowork, can now read files, open applications and reach Outlook, OneDrive, SharePoint and Teams data using the access of the person running them. If your Microsoft 365 tenant lets users approve...
