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The Hidden Risk Of Relying On A Single Internal “Hero”

The Hidden Risk Of Relying On A Single Internal “Hero”

by Matthew Metelsky | Feb 25, 2026 | SMB Guidance

From Single Point of Failure to Seamless Resilience: Why Your Best Employee Might Be Your Biggest Risk. Every SMB has them. The person everyone calls when something goes wrong. Is the printer jammed again? Call Priya in accounting. Is the Wi-Fi down? Call Casey in...
How We Work at Third Octet: A Clear, Predictable IT Partnership

How We Work at Third Octet: A Clear, Predictable IT Partnership

by Matthew Metelsky | Jan 27, 2026 | Managed IT

A clear, guided path from first conversation to long-term IT confidence A proven approach trusted by nearly 100 Canadian SMBs to simplify, secure, and modernize IT. Without surprises. This page is for growing SMBs (typically 25–150 employees) who have outgrown “basic”...
MSP Buyer’s Guide: How to Choose the Right IT Partner

MSP Buyer’s Guide: How to Choose the Right IT Partner

by Matthew Metelsky | Dec 4, 2025 | Managed IT

How to Choose a Managed IT Services Partner You Can Trust TL;DR Most businesses struggle to evaluate MSPs because the industry is inconsistent, jargon-heavy, and full of providers who overpromise and underdeliver. This guide gives you a clear, structured checklist to...
SMB Guide to Combating Ransomware

SMB Guide to Combating Ransomware

by Matthew Metelsky | Nov 7, 2023 | Articles/Tips, Cybersecurity Awareness, Security

Imagine waking up to find your business data encrypted and a ransom note on your screen. This is the reality for many SMBs facing ransomware attacks. In February 2023, Indigo, one of Canada’s leading retailers, faced a significant ransomware attack. This cyber...
On Employee Experience and Engagement, Will HR influence IT direction?  We think so.

On Employee Experience and Engagement, Will HR influence IT direction? We think so.

by Matthew Metelsky | Apr 23, 2021 | Digital Workspaces, News, Thought Leadership, White Papers

Over the past twelve months, the rise of remote work has ushered in new levels of IT innovation and transformation not witnessed before. As Microsoft’s Satya Nadella put it, “we’ve seen two years’ worth of digital transformation in two months.” The pace of...
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