Why invest in employee experience?

Why invest in employee experience?

Why technology needs to be at the center of the employee experience Does anyone not want productive and happy employees? Of course not. A work culture that focuses not just what employees do, but how, when, and where work gets done, creates a positive employee...

Telco Use Cases with IGEL

Background Two Canadian telecommunication companies – one national, founded in 1960, with 4,000 to 5,000 call center agents, and one Quebec based, established in 1964, with 2,000 to 3,000 agents – had challenges accommodating call center overflow....