Agentic AI tools can take actions inside applications, move data between systems, and complete parts of a workflow on someone’s behalf. For SMBs, that creates opportunities to save time, along with new questions about permissions, oversight, and accountability. Third...
Automation governance is the set of controls that helps a business understand, manage, and oversee its automated workflows. The automation kept running exactly as it had been configured. The problem was that one of the rules underneath it was wrong. Imagine a...
Shadow AI is employees using AI tools, such as chatbots, meeting assistants, or browser add-ons, that the business hasn’t reviewed or approved. To find it, ask staff to walk you through a recent task, have IT review sign-in records and the permissions connected...
A well-run IT provider tracks a small set of measures with named owners and reviews them regularly. Five worth asking about: customer satisfaction (CSAT), SLA performance, Microsoft Secure Score, team utilization, and employee sentiment (eNPS). The key question to...
Legitimate emails get blocked when the sender’s domain fails email authentication checks (SPF, DKIM, or DMARC), so your mail system can’t verify who sent them. Fixing the sender’s configuration is safer than whitelisting them, which can weaken...
